Terms of Sale for Vouchers

Please read these terms and conditions of use carefully. by using this site, you agree to abide by these terms and conditions, which will constitute our agreement ("agreement").


By purchasing and printing a voucher ("Voucher") from Travelzoo (the "Site"), or any other website associated with Travelzoo, you agree to the additional terms and conditions ("Terms of Sale") as provided hereafter. If you do not agree to the Site's Terms of Service or Terms of Sale, you should refrain from using the Site.

All Vouchers printed from the Site are promotional vouchers that are issued in connection with a promotional program, and may be purchased from participating merchants ("Merchants") through the Site to be used in exchange for services or goods. During the designated promotional offer period, the Vouchers will be honored for greater value than their actual cost. By placing an order for a Voucher from a Merchant through the Site, you make an offer to purchase the Vouchers you have selected on the following terms and conditions. You are required to create a profile with Travelzoo in order to purchase and print any Voucher. This will provide you with easy access to print your orders, view your past purchases, modify your preferences, and to ensure permissible use of the Voucher. For more information about our collection of personal information, please view our Privacy Policy.

The Voucher you purchase through the Site is redeemable for services or goods by the Merchant. The Merchant, not Travelzoo, is the issuer of the Voucher and the seller of the specified goods and services and is solely responsible for redeeming any Voucher you purchase. The applicable refund policy is set forth in the terms and conditions of your Voucher (the “Voucher Terms”). Vouchers sold for date specific events are typically not eligible for a refund. For our standard Voucher products, any requests for a refund must be submitted in writing within 14 days of purchase to the email address support@travelzoo.com. For fully refundable Vouchers, including Vouchers purchased with the Fully Refundable surcharge, refund requests will be honored by Travelzoo for the base value of the Voucher (as set forth on the Voucher) through the expiration date of the Voucher (as set forth on the Voucher). Travelzoo can only issue refunds to the original card holder's credit card. If there is any conflict between this Agreement and the Voucher Terms, the Voucher Terms will hold. For additional terms applicable to the Fully Refundable option offered in combination with some Vouchers, please refer to section 4 below.

1. Specific Terms and Conditions for Restaurant Vouchers

"Restaurant" hereafter shall be defined as a Merchant who offers food and beverage for sale in its regular business operations, and is making such food and beverages available to purchasers of Vouchers. These Specific Terms and Conditions for Restaurant Vouchers are in addition to the Voucher Terms. If there is any conflict between this Agreement and the Voucher Terms, the Voucher Terms will hold.

2. Specific Terms and Conditions for All Other Merchant Vouchers

"All Other Merchants" includes, but is not limited to, hotels, spas, and activities. These Specific Terms and Conditions for All Other Merchant Vouchers are in addition to the Voucher Terms. If there is any conflict between this Agreement and the Voucher Terms, the Voucher Terms will hold.

3. Additional Terms and Conditions for All Vouchers

All Vouchers shall be subject to this Agreement, the Voucher Terms and any additional terms and conditions of Travelzoo and the participating Restaurant or Merchant. The Restaurant or Merchant is the seller of the goods or services which you are purchasing

The holder and issuer of a Restaurant Voucher is the Restaurant. The holder and issuer of a Merchant Voucher is the Merchant. As a holder and issuer of the Voucher, the Restaurant or Merchant shall be fully responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Restaurant or the Merchant, as well as for any unclaimed property liability arising from unredeemed Vouchers or portions thereof. You waive, and release Travelzoo and its officers, directors, employees and agents from, any claim, liabilities, damages, or injury arising from or related to any act or omission of Restaurant or Merchant in connection with a Voucher or the services/goods provided in connection therewith and/or as it relates to compliance with applicable unclaimed property and other laws relating to the redemption of the Vouchers or any portion thereof. Restaurant Vouchers and Merchant Vouchers are redeemable in their entirety and on a one-time basis only and may not be redeemed incrementally.

According to applicable law, the Merchant may be responsible for allowing you to redeem your Voucher for the cash value based on the money you actually paid for your Voucher (i.e. if you paid $20 for a Voucher which gives you $50 of value to the Merchant, the cash value that you paid is $20, not $50), for a period of time that extends beyond the expiration date on the Voucher. While the expiration date on the Voucher dictates the last date that you can use your Voucher at Merchant for the promotional offer stated on the Travelzoo, applicable law may provide that the Merchant is responsible for honoring the cash value that you paid for your Voucher for a period of time beyond the expiration date stated on the Voucher. In other words, you should be allowed to redeem the cash value (or purchase price) of your Voucher up until the greater of: (1) the Voucher’s expiration date; or (2) the minimum length of time allowed by applicable law for a Voucher to expire. In the event that you have an expired Voucher and would like to redeem it for the price you paid to acquire it, please contact the Merchant. Once again, the Merchant should allow such redemption if applicable law requires it, and we have instructed the Merchant to do so.

Members are restricted from purchasing Vouchers for a total purchase price of more than $10,000 in a single day. By way of examples, this means that if a particular Voucher is priced at $2,000, you cannot purchase more than five (5) of this particular Voucher in a single day; and if a particular Voucher is priced at $10,000, you cannot purchase more than one (1) of this particular Voucher in a single day.

By using this Site and printing a Voucher, you agree that: (1) any claim, dispute, or controversy you may have against Travelzoo arising out of, relating to, or connected in any way with this agreement, or the Site and purchase or sale of any Voucher(s), shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") and conducted before a single arbitrator pursuant to the applicable Rules and Procedures established by AAA ("Rules and Procedures"); (2) the arbitration shall be held at a location determined by AAA pursuant to the Rules and Procedures (provided that such location is reasonably convenient for you), or at such other location as may be mutually agreed upon by Travelzoo and you; (3) the arbitrator shall apply New York law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law; (4) there shall be no authority for any claims to be arbitrated on a class or representative basis; arbitration can decide only your and/or Travelzoo's individual claims; and the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated; (5) in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Travelzoo will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive; and (6) with the exception of subpart (4) above, if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the Rules and Procedures established by AAA, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, subpart (4) is found to be invalid, unenforceable or illegal, then the entirety of this Arbitration Provision shall be null and void, and neither you nor Travelzoo shall be entitled to arbitrate their dispute. For more information on AAA and its Rules and Procedures, End Users may visit the AAA website at http://www.adr.org.

For Florida residents purchasing Vouchers where the Merchant is a healthcare provider: The patient and any other person responsible for payment has a right to refuse to pay, cancel payment or be reimbursed for payment for any service, examination or treatment that is performed as a result of and within 72 hours of responding to the advertisement for the free, discounted fee or reduced fee service, examination or treatment. In most states, businesses not exclusively owned by physicians are prohibited from practicing medicine.

Travelzoo is located at 590 Madison Avenue, 35th Floor, New York, NY 10022. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210. You should note that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Current providers of such protections can be found at: http://www.en.wikipedia.org/wiki/List_of_Content_Control_Software.

4. Additional terms applicable if you purchase the Fully Refundable option

If you pay the surcharge to make your purchase fully refundable (“Fully Refundable”), the below terms will apply to all Vouchers purchased in combination with the surcharge. The Fully Refundable surcharge itself is refundable for 14 days from the time of purchase, except that the surcharge can no longer be refunded once the Voucher(s) purchased in combination with the surcharge has (have) been redeemed. After 14 days, the surcharge is non-refundable. At any time before the Voucher’s expiration date, you can cancel and obtain the refund of all Vouchers purchased by you in combination with the Fully Refundable surcharge that have not been redeemed at the time of such cancellation. Note that the Fully Refundable option can only be used one time and only to cancel and refund all Vouchers bought in connection with the Fully Refundable surcharge that have not yet been redeemed at the time of the use of Fully Refundable option. In case you have already made a booking or reserved a stay with the Merchant, you must first cancel with the Merchant in compliance with the Merchant’s cancellation policy prior to refunding through Travelzoo. If you cancel or change your booking at a time later than allowed under the Merchant’s cancellation policy, you may be subject to additional fees. The Fully Refundable option does only apply to the Vouchers bought in connection with the Fully Refundable surcharge and does not apply to previously or subsequently purchased Vouchers.